Returns and Exchange Policy

If you have received the correct order but are unsatisfied with the fit of the garment, we’re happy to accommodate this request within 2 days of receiving. All returned items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back and will also incur the shipping cost. Once we receive the item, you will be refunded within 5 - 7 business days through the method of payment the item was originally purchased.

We do not do exchanges. You will have to go through the return process and order a new product.

To return an item, please contact email returns@konglaboratories.com and you must include:

1. Your original order number

2. The original name on the order

3. The email the order was made with

4. Your reason for returning the item

If my items are damaged, defective, or incorrect:

If you have received a damaged, defective, or incorrect item please email returns@konglaboratories.com and you must include

1. Your original order number

2. The original name on the order

3. The email the order was made with

4. Your reason for returning the item

5. A quality photograph of the damaged area of the item (Multiple photos if you can)

We will review this photographic information and help you with getting a replacement item (If possible), or a full refund if the item is out of stock.

Cancel Order Policy

Unfortunately, since we are a very small business, we cannot accept cancellations if the order is already in production.

Refund Policy

Once your return has been authorized and the product have been received, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit depending on your card issuer's policies, so please be patient.

We have the right to cancel orders that abuse our terms & conditions.  Plead read our terms & conditions carefully.

Please read our shipping policy carefully as it states 30-90 business days not including holidays & weekends. We produce items within the stated business days. Therefore, we have the right to initiate a case if we receive a chargeback within the time frame.